We know that the idea of chatbots can be a little scary. After all, while some robots are warming our hearts, others are, in fact, terrifying.
But the fact is, robots are not here to take over the world. They came here to make life easier.
In this guide, we will show you how to use the power of chatbots with this amazing tool: Carrying time-consuming tasks, and allowing you to better serve your customers in the most important ways.
Chatbot is software programs that utilize artificial intelligence and language processing to understand what a person wants, and guide them to the desired result with a small end user’s work. As a visual helper of your client’s touch zones.
Chatbot or chatterbot is a software application used to conduct online chat by text or text to speech, instead of providing direct contact with a personal agent. The best chatbot is a type of software that can help customers by automatically conducting chats and communicating with them through messaging forums. Designed to mimic the way a person can behave as a chat partner, chatbot systems often require continuous tuning and testing, and many in production remain unable to chat adequately, while none of them can pass standard Turing tests. The term “ChatterBot” was originally coined by Michael Mauldin (creator of the first Verbot) in 1994 to describe these chat systems.
A well-designed and well-designed chatbot will:
Use available chat data (if available) to understand the type of questions people are asking.
Analyze the appropriate answers to those questions during ‘training’.
Use machine learning and NLP to learn the context, and continually improve in answering those questions in the future.
The adoption of chatbots accelerated in 2016 when Facebook opened its own developer forum and showed the world what can happen with chatbots through their Messenger program. Google re-entered the game recently with Google Assistant. Since then there have been a large number of chatbot apps built into websites, apps, forums, for customer support, and countless other examples.
Most chatbots can be accessed online through website hijackers or visual aides. They can be categorized into categories that include: commercial (e-commerce for conversation), education, entertainment, finance, health, news, and manufacturing.
Chatbots are used in chat systems for a variety of purposes including customer service, route request, or information collection. While some chatbot applications use a wide range of word processing techniques, natural language processors, and sophisticated AI, others simply explore common keywords and make responses using common phrases found in a related library or website.